Who is Madalina? Simply stated, she is a people person in the genuine meaning of the word, a person who vibrates with energy and determination. Madalina knows how to listen and motivate the people around her, managing to naturally stimulate ambition and performance. She has the gift of inspiring and forming authentic and well balanced teams.
With over 11 years of management and coordination experience, she was a dedicated member of the Vodafone team starting with 2001, reinventing the limits of Customer Service. She was also part of International Conference Center and Interexpo.
In 2004, Madalina started a new challenge, on the entrepreneurship road, by establishing Expo Media, a local marketing and communication agency. One year later, she launched the first publication concerning the Romanian call center community, Contact Center Magazine. Both business projects rapidly attracted partnerships and important clients from the national and international market, giving birth to real industry trends regarding local business events and marketing tools.
Madalina is also a dynamic partner, along with Oana Balteanu, at Customer Service School, an unconventional consultancy company, which focuses on customer centricity and boosts up the potential of businesses, according to the profiled market's pulse and trends.
For Madalina, Enlightening is a creation of imagination, passion and ambition, these being the values which stand behind the business2greatness concept. She brings forward inspiring leaders and ideas, with the involvement of an enlightened professional team.